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Patient Service Representative

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Clerical
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QHS
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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:
•  Performs duties related to the scheduling and processing of patients for medical services according to established guidelines. 
•  Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS: All required, designated by frequency
•  Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions
•  Continuous:
•  Frequent: reaching below shoulder level, frequent gripping of an object.
•  Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
•  Operates computer, printer, calculator, telephone.

III. TYPICAL WORKING CONDITIONS:
•  Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
•  High school diploma or equivalency.
•  Ability to communicate effectively in English, both verbally and in writing.
•  Ability to keep accurate records and do mathematical calculations.
•  Knowledge of ICD-10 & CPT coding and medical terminology.

B. EXPERIENCE:
•  One (1) year clerical experience in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc.
•  Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
•  Prior experience with computerized scheduling systems preferred.

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