Clinical Coordinator, Performance Improvement - Surgical Registry (Center for Outcomes Research & Evaluation_QMCP)

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Clinical Professional
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117001 Requisition #
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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:
•  Plans, coordinates implements and evaluates performance improvement activities in accordance with department’s goals and objectives and mission of The Queen’s Medical Center (QMC) and The Queen’s Health Systems (QHS).
•  Serves as a resource for medical staff and medical center departments in meeting requirements of licensing and credentialing agencies, etc. 
•  Coordinates, implements and facilitates key clinical performance improvement efforts including, but not limited to: disease management, peer review, credentialing and privileging, quality and focus studies outcomes projects and research.

II. TYPICAL PHYSICAL DEMANDS:
•  Essential: standing, sitting, walking, stooping/bending, kneeling, squatting, finger dexterity, seeing, hearing, speaking, lifting and carrying usual weight of 10 pounds, reaching above, at and below shoulder level, repetitive arm/hand motions, static gripping of an object for prolonged periods. 
•  Operates typewriter, computer, telephone, printer, calculator, and copier.

III. TYPICAL WORKING CONDITIONS:
•  Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
•  Bachelor’s degree in nursing.
•  Master’s degree preferred.
•  Current Hawaii state licensure as a RN.
•  Certification in National Association of Healthcare Quality (NAHQ) preferred.

B. EXPERIENCE:
•  Two years clinical experience required; experience in a specific area of specialty (i.e., cardiac, geriatrics, oncology, etc) may be required depending upon area of assigned.
•  Knowledge of performance improvement, databases/information systems preferred.
•  Demonstrated experience with computer word-processing, spreadsheet, and presentation applications may be required depending upon area of assignment.


SCOPE OF SERVICE

The Clinical Coordinator, Performance Improvement works with the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP) registry. This registry is the leading nationally validated, risk-adjusted outcomes-based program to measure and improve the quality of surgical care.

After working to become certified by the ACS as a nurse Surgical Clinical Reviewer (SCR), the Clinical Coordinator, Performance Improvement will spend two-thirds of their time abstracting charts to gather data from surgical charts. The rest of their time will be spent working with multidisciplinary teams on data driven quality improvement projects aimed at improving surgical outcomes.

Selected projects frequently require partnership with a data analyst to guide clinical project teams through the PDCA process aimed at improving care delivery for specific disease-based populations of interest. Our Clinical Coordinators, Performance Improvement will provide knowledge and expertise in data-driven quality improvement tools, such as Lean and Six Sigma, to identify areas with potential variation in care, explore that variation for clinical improvement opportunities, collaborate with their data partner and front line clinicians to design success metrics and care pathways, then work with those front line clinical teams to gain a strong understanding of the best practices surrounding clinical practice in that area.

Once this groundwork has been laid, Clinical Coordinators, Performance Improvement will assist these front line clinical teams with implementing EMR tools and establishing workflows to promote consistent delivery of best practice care with the ultimate goal of achieving sustainable success with defined metrics. The ideal candidate will come with prior experience in the surgical realm. Knowledge of healthcare delivery science or training in programs such as the Intermountain Healthcare ATP course would also be beneficial. The ideal candidate will also have strong written and verbal communication skills. Clinical experience is preferred.

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